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      What to do if data is missing on the new platform

      Steps for you to report missing documents, photos, and bookings

      With the launch of our new platform, you might notice that in a view cases some data such as documents, photos, bookings, or details of individual campers in your profiles are missing. We are here to assist you in restoring this data quickly and easily.

      How to Report Missing Data:

      1. Check Your Profile: Verify if all relevant data and information are present in your profile.

      2. Send an Email to PaulCamper: If data is missing, please send an email to info@paulcamper.de using the subject line "Missing Data, Camper Name".

      3. Provide Important Details: Your email should include certain details to facilitate the processing. Below is an email template you can use.

       

      Email Template for Owners:

       

      Subject: Missing Data, Camper Name [Insert Your Camper's Name Here]

      Dear PaulCamper Team,

      I have noticed that certain data are missing in my owner profile on the new platform. Here are the details:

      • Email Address (registered on the platform): [Insert Your Email Address Here]
      • Name of the Affected Camper: [Insert the Camper's Name Here]
      • List of Missing Data:
        • Documents: [List the Missing Documents Here]
        • Photos: [Missing Yes/No]
        • Bookings: [Insert Details of the Missing Bookings Here]
        • Other:

      Thank you for your support!

      Best regards, [Your Name]

       

      We apologize for any inconvenience caused by the absence of this data and thank you for your understanding and cooperation.